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Open bk8king privacy policy for Malaysia

bk8king puts account data, payment records for Touch 'n Go, GrabPay, Boost dan FPX, device logs and cookie choices into one Privacy Policy so you know what happens…

Malaysia privacy termsTouch 'n Go data useGrabPay recordsBoost dan FPX checks
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bk8king Open bk8king privacy policy for Malaysia
CONTACT ROUTES

Open support for privacy requests

Privacy requests need a clear contact path, not a generic help queue. We separate account help from data access, correction, deletion and cookie questions so your message reaches the right team. Before we share or change account data, we verify that the request came from you. Keep your registered mobile number, email address and recent account activity ready, because those details help us match your request without exposing your data to another person.

Team online

Live chat privacy triage

Use live chat when you need a fast privacy answer. We may ask for account identifiers, then move sensitive requests to a protected channel before sharing data access or correction steps.

Email data request

Send detailed requests to [email protected] with your registered email and a short description of what you need changed, accessed or deleted. Do not include wallet PINs or banking passwords.

Account centre request

Inside your account centre, you can ask us to update contact details, correct profile data or check cookie settings tied to your session. We log each privacy request for follow-up.

ACCOUNT SAFEGUARDS

Explore how we protect your data

Our privacy work sits beside account security, wallet checks and support handling. We record the reason for collecting data, limit staff access by role and keep activity logs when a privacy request…

Collection scope

We collect account details, contact data, device signals, session logs and payment references only when they support account access, wallet matching, security checks, service messages or legal duties that apply to our operation.

Cookie choices

Cookies help keep you signed in, remember language choices and detect unusual device activity. You can adjust browser settings, but some account checks may ask you to verify again.

Payment privacy

Touch 'n Go, GrabPay, Boost dan FPX activity may create transaction IDs, timestamps and matching results. We use these records to confirm wallet activity, resolve disputes and meet record-keeping duties.

Account access

When you ask for a copy of your data, we verify your identity first. After confirmation, we prepare the data we hold in a readable format where local law permits.

Correction and deletion

You can request correction of outdated contact details or deletion of data that is no longer needed. Some records may stay if required for security, legal or payment dispute reasons.

Retention controls

We keep personal data for as long as needed for account operation, payment checks, support history, security investigation and legal duties. After that, we delete or anonymise records where possible.

Browse privacy questions before you join

These questions explain how the Privacy Policy applies before and after you open an account. They cover data collection, payment records, cookies, access requests, correction requests and support contact steps. If your situation involves local law, account eligibility or a formal data request, our support team will ask for verification before acting. That keeps your privacy request tied to you rather than to an unverified message.

We collect account details, contact data, device signals, session activity, wallet references and support messages. Each item is used for account access, payment matching, security checks, service messages or legal duties that apply to us.

Payment activity may create transaction IDs, timestamps, wallet labels and verification outcomes. We use those records to match account balances, investigate payment queries and keep records required for account and legal handling.

Yes. Contact [email protected] or use the account centre. We verify your identity first, then prepare the personal data we hold in a readable format where local law permits.

You can ask us to correct outdated contact details, profile data or account identifiers. We may request proof before changing sensitive fields, because incorrect changes can affect account access and wallet verification.

Cookies support sign-in sessions, language choices, device recognition and security checks. You can adjust browser settings, but some changes may require fresh verification when you return to the account area.

We keep data for the period needed to operate your account, handle payments, answer support cases, investigate security events and meet legal duties. After that, records are deleted or anonymised where possible.

Use live chat for routing or email [email protected] for formal privacy requests. Include your registered email and a clear request, but never send wallet PINs, banking passwords or one-time codes.

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